IT-Trainingshaus

ITIL® 4 Foundation (Englisch)

Kurs-Nr. I31012 E

Dauer:3 Tage

The course gives a comprehensive insight into the basics of the Service Management Framework and leads from the traditional, process driven delivery to a faster and more value oriented delivery for employees and organizations.

Schwerpunkte:

  • ITIL Service Value System
  • Service Value Chain
  • The four dimensions of Service Management
  • ITIL Guiding Principles
  • General Management Practices
  • Service Management Practices
  • Technical Management Practices


Examen:

Exam(optional): Language: English, Examination fee per participant: 215,- Euro plus VAT

Preis:1.100,- € zzgl. MwSt.

Termine:

  • 05.05.2020 - 07.05.2020

Anmeldeformular (Online)

Anmeldeformular (PDF)